A few words about Zone SST
Zone SST is a firm specialized in occupational health and safety, offering training, prevention, and claims management services. Our mission: to support companies in improving their health and safety performance while simplifying their administrative processes.
https://zonesst.com/
The problem encountered
At Zone SST, the problem was clear: outdated software that had become too slow to keep up, a billing process based on Excel that could take up to six months, and internal operations still managed manually. A situation that was hindering growth and impacting efficiency.
This case perfectly illustrates why software modernization and process automation have become essential for companies undergoing transformation
- An old software that has become slow and unable to adapt to new needs.
- A complex billing process based on Excel files, taking up to 6 months to complete.
- Numerous internal processes still managed manually or with Excel files, hindering efficiency and productivity.
The Challenges
Modernizing an organization goes beyond simply replacing outdated software. It involves rethinking complex workflows, connecting systems that don’t “talk” to each other, and making data truly useful for decision-making. This is exactly what Zone SST faced after recognizing the limitations of its current tools.
The identified challenges were as follows:
- Integrate a modern billing solution with QuickBooks.
- Import of workplace injury data from the CNESST.
- Implement a reliable evaluation of clients’ health and safety performance.
- Convert workplace injury information, previously in unstructured text format, into usable data.
- Simplify and optimize the ranking of clients within their mutual group.
The Solution
To precisely meet the needs of Zone SST, Done developed a comprehensive platform that automates and simplifies the entire administrative and operational process. Thanks to the direct and automatic import of data from the CNESST, the platform now enables a fast and accurate assessment of clients’ health and safety performance, automatically generating invoices that can be sent with a single click. The smooth data transfer to QuickBooks completes this streamlined management cycle.
The solution also offers:
- An advanced reporting system, enabling clients to independently analyze their data.
- An automatic conversion of workplace injuries into structured data.
- Precise user access management to ensure confidentiality.
- An integrated decision-support tool for the transparent review of client rankings.
With this solution, Zone SST now has an optimized and secure work environment, significantly reducing administrative delays while improving decision-making quality and the overall operational efficiency of the entire team.
Approach That Led to the Success of the Project
The Done team favors an approach based on short and frequent deliveries, inspired by the core principles of Agile methodologies.
This approach, driven by our deep belief in the power of collaborative work and human connection, allowed us to closely involve the Zone SST team at every stage of the process. This way, we were able to continuously integrate user feedback, make quick and precise adjustments, and ensure a perfect alignment between the features developed and the users’ actual needs.
Impacts
- Dramatic reduction in billing time: just a few minutes instead of 6 months!
- Significant productivity gains for the prevention and compensation teams.
- Better resource utilization through process automation.
- Highly secure and confidential data management through precise user access control.
Testimonials
Client
“Working with Done means ensuring a project moves in the right direction, with the right people. Their human quality stands out from the very first interactions: genuine listening, a sincere desire to understand our reality, and an effective approach focused on what truly matters. You can feel that the technology is in good hands—reliable, well-designed, and always aligned with our business needs, without ever falling into unnecessary extras.
A special mention goes to Nicolas, who supports us. He earned our trust through his expertise and quick understanding of our needs—his presence ensures great continuity whenever additional needs arise. Their iterative method allows us to move forward step by step, always focusing on the right issues at the right time.”
Marie-Chantale Rivard
